Subject: Re: LSM Joining Case Test - Gaurav Bhatt
From: Gaurav Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jul 2020 09:42:58 -0400

| | LSM Joining Case Test

Name | Gaurav Bhatt
E-mail | [email-masked]
Phone Number | (75039) 44708
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would chooses Blurb 1 because customer service executive is giving proper information to customer and also checking the postal address of customer. So, as per me Blurb 1 is proper resolution.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If a customer service executive is just resolving the issue of a customer is a good service but on the another hand if a customer service executive is converting customer's problem into and experience is called great customer service. Basically, Customer service is a way to covert customer's problem into an experience. On the another hand if we will define the customer service as per calling profile than its all about make an ordinary call into an woow call.

| |

You can edit this submission and view all your submissions easily.