Subject: Re: LSM Joining Case Test - Namandeep Singh
From: Namandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jul 2020 08:04:40 -0400

| | LSM Joining Case Test

Name | Namandeep Singh
E-mail | [email-masked]
Phone Number | (+91) 9650545737
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected this blurb as this was only option given to the customer to change the address after he/she placed the order.
Also, The option gave the right instructions to the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Handling the customer makes a lot of difference in good and great customer service.
Stepping up into their shoes and then handling their issue makes a great customer service.
Resolving the customer's issue is good, However giving them alternate options to help is a great customer service.
Resolving any issue of the customer related to the service can be done by any agent, But very rare agents personalize a bit with the customers while resolving their issue, So even the customer feels that he is talking to a friend and that makes a great customer service.

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