Subject: Re: LSM Joining Case Test - Rajkumar Singh
From: Rajkumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jul 2020 07:11:29 -0400

| | LSM Joining Case Test

Name | Rajkumar Singh
E-mail | [email-masked]
Phone Number | (91) 8700624400
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected blurb 2 because it answers all the questions for customer. In case customer travels, there is already an option to mention that address and we will also contact customer by phone to make sure that customer gets the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is basic service which any customer will expect. Good customer service can only allow the business to run smoothly. Great customer service is a service better than expected. It's about making customer feel special. With great customer service, customer will promote our service and will become a brand ambassador hence will help in the growth of our business. Great customer service is about creating a "wow" factor.

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