Subject: Fwd: Tech Support Candidate - Shreya gautam Shreya
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 13 Jul 2020 01:01:59 -0700 (MST)

Hi Ma'am, 

Her Last Salary was 20k 
Expecting 30000/- 
Can join immediately. 

Please check her Test for Tech or CCE, Attached CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Jul, 2020, at 13:07, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shreya gautam Shreya 
E-mail 	[email-masked] 
Phone Number 	(91) 8630104326 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Noida 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Hcl 	Associate engineer 	1st may 	17k 
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will try Opening the site I am having trouble with using a different browser. If the Web page loads normally, it is most likely to have a problem with current browser. If the second browser cannot load the problematic site, I will check firewall settings. Some security software allows you to block certain types of content, like images. If this is the case, it may prevent all browsers from accessing content, causing Web pages to load incorrectly. Determining whether Web pages load incorrectly in one browser or all browsers will help you narrow your troubleshooting options. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth and WiFi are both wireless technologies for connecting your devices, but they are quite different. While WiFi is mainly used to connect your devices to the internet, Bluetooth is only used to connect your devices to each other. 
To use WiFi, you usually have to enter a WiFi password on your device so you can connect to a local area network (LAN) via a router.unlike WiFi, Bluetooth does not require you to use a password to connect to a device. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal 

What according to you makes you a good candidate for customer service or technical support job? 	I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5