Subject: Fwd: LSM Joining Case Test - Bhaumik Dhingra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 12 Jul 2020 23:57:45 -0700 (MST)

Hi Ma'am, 

His Current Salary is 45000/- 
Expecting anything above 
Can join immediately. 

Please check his test and the attached CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Jul, 2020, at 16:23, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Bhaumik Dhingra 
E-mail 	[email-masked] 
Phone Number 	(+91) 9899999892 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The selected blurb is to answer the customers two questions. One, when will he receive his tickets and secind, if they can delivered to the hotel he will be staying in. The blurb answer both the questions and additional details, so no changes required. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is providing a solution in the given turn around time as required by him/her. The customer is happy. 

Great customer service is giving exceptional service to the customer make him/her pleased for the solution given. By doing this, an associate/executive makes sure the customer remains loyal to the company. 	

	
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