Subject: Re: LSM Joining Case Test - Chirag Rustagi
From: Chirag Rustagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jul 2020 14:25:05 -0400

| | LSM Joining Case Test

Name | Chirag Rustagi
E-mail | [email-masked]
Phone Number | (91) 9582026009
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason for choosing this one is that it's gives my customer two options to get the tickets:
1) get the tickets delivered to their desired address
2) and just in case they don't get it, they can download and print it from the website

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service includes answering the customer's question swiftly and giving them a resolution.
However, great customer service includes listening the customer, telling them that we feel what they're going through to add that human touch and then give them a swift and quick resolution. Also add an extra fine touch by giving them self serve links to get instant resolution for their problems online by redirecting them to the community forum or FAQ, of available.

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