Subject: Fwd: LSM Joining Case Test - Lidiya -
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 11 Jul 2020 01:39:40 -0700 (MST)

Hi Ma'am, 

Her Last salary was 39000/- 
Expecting little hike 
Can join immediately. 

Please check the test and the attached CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Jul, 2020, at 20:19, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Lidiya - 
E-mail 	[email-masked] 
Phone Number 	(+91) 8376958210 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Customer needs the ticket at the hotel he would be staying. Blurb 4 gives the entire detail of the method how the ticket can be requested and issued. 

Blurb 3 however has acknowledgement first which is essential for customer service. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good CUX service - Acknowledging the customer and a tick mark on the do’s and don’t 

Great CUX service- Maintaining the relationship with customer. Walking extra mile for them. Right from selling the product to presenting and post - selling the product being available for them. 

			

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