Subject: Fwd: LSM Joining Case Test - Deepanshu Chopra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 10 Jul 2020 22:47:02 -0700 (MST)

Hi Ma'am, 

His last salary was 23000/- 
Expecting 30000/- 
And can join immediately. 

Please check the test and attached CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Jul, 2020, at 17:24, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Deepanshu Chopra 
E-mail 	[email-masked] 
Phone Number 	(+91) 9999719045 
Which blurb would you select? 	Blurb 3 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Sentence is starting with empathy statement which is must as CX is asking about order delivery. 
Whole statement is clearly stating that we are not selling or promising for delivery as it followsseller related policy. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal 	

	
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