Subject: Re: LSM Joining Case Test - Deepanshu Chopra
From: Deepanshu Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jul 2020 07:54:46 -0400

| | LSM Joining Case Test

Name | Deepanshu Chopra
E-mail | [email-masked]
Phone Number | (+91) 9999719045
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Sentence is starting with empathy statement which is must as CX is asking about order delivery.
Whole statement is clearly stating that we are not selling or promising for delivery as it followsseller related policy.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal

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