Subject: Re: LSM Joining Case Test - Rahul Yadav
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 10 Jul 2020 03:48:58 -0700 (MST)

can be tested on call 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, July 10, 2020 2:15:25 PM 
Subject: Fwd: LSM Joining Case Test - Rahul Yadav 

Hi Urvika, 

Please check. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Jul, 2020, at 14:02, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Rahul Yadav 
E-mail 	[email-masked] 
Phone Number 	(+91) 7317759616 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Here costumer support person is looking more supportive and willing to go through the details of dealy. 

1) He answerd to client with positive attitude. 
2) He quickly checked with back end / service provider the exact status of order then replied. 
3) He verified the address to avoid any last minute error on delevey. 
3) Opening and closing of reply is more humble and with attitude of serving. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good service comes with instant solution. Understanding the issue and resolving the matter in within turn around time. 

Great service comes with retaining the client and building the trust to ensure repeat business . Also realising the client the we are on toe for their assistance and it is our top priority to assist immediately. Great service leaves a long lasting positive feedback on client. Which helps the company always . 	

	
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