Subject: Re: LSM Joining Case Test - Harshil Tomar
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 10 Jul 2020 02:55:24 -0700 (MST)

rejected 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, July 10, 2020 2:12:51 PM 
Subject: Fwd: LSM Joining Case Test - Harshil Tomar 

Hi Urvika, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Jul, 2020, at 13:22, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Harshil Tomar 
E-mail 	[email-masked] 
Phone Number 	(91) 9205530150 
Which blurb would you select? 	Blurb 3 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected this blurb because this was concert tickets of lady gaga, so the customer is very young and will very anxious for the ticket so found these word to be very talkative and able to resolve the issue much faster than the other blurb as these young generation dont want to talk more they just want the answer as soon as possible for there problem. Its simple effective and very quick for that quarries. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer are those to who wanted to gain knowledge and ask about the price of the service 

And great customer are those who wanted to negotiate with the price and benefits for both customer and service provider. 	

	
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