Subject: Re: LSM Joining Case Test - Rahul Yadav
From: Rahul Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jul 2020 04:32:39 -0400

| | LSM Joining Case Test

Name | Rahul Yadav
E-mail | [email-masked]
Phone Number | (+91) 7317759616
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Here costumer support person is looking more supportive and willing to go through the details of dealy.

1) He answerd to client with positive attitude.
2) He quickly checked with back end / service provider the exact status of order then replied.
3) He verified the address to avoid any last minute error on delevey.
3) Opening and closing of reply is more humble and with attitude of serving.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service comes with instant solution. Understanding the issue and resolving the matter in within turn around time.

Great service comes with retaining the client and building the trust to ensure repeat business . Also realising the client the we are on toe for their assistance and it is our top priority to assist immediately. Great service leaves a long lasting positive feedback on client. Which helps the company always .

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