Subject: Re: LSM Joining Case Test - Rohit Ranjan
From: Rohit Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jul 2020 02:45:02 -0400

| | LSM Joining Case Test

Name | Rohit Ranjan
E-mail | [email-masked]
Phone Number | (+91) 8939274218
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I feel that the blurb 4 is correct response because it has the basic and important requirment where the caller wants it be send to the hotel,with features to track the order also the caller can locate the ticket himself by using the link.
To add it should give notification on their number with email,both options should be given to the caller.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service means
We have met the only needs of the caller and the call is complete.
Great Customer Service means.

The issue of the caller is solved with a wow factor and the call is closed with saying to return if needed any more help,walking thst extra miles.

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