Subject: Fwd: LSM Joining Case Test - Neha Masih
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 9 Jul 2020 06:12:47 -0700 (MST)

Hi Ma'am, 

Her last salary was 40000/- 
Expecting 10% hike on it. 
Can join immediately. 

Please check her test and the attached CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Jul, 2020, at 18:35, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Neha Masih 
E-mail 	[email-masked] 
Phone Number 	(91) 9319139900 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The customer called to know when he/she will be getting the tickets, 
According to the blurb 4 - The customer rep is showing interest in what actually the customer is looking for, tickets need to be delivered to the (hotel ). Rep asked for the address and told them how he/she can update the address and gave information and how it can be tracked. 

Note- A followup phone number, a greeting, and a welcoming statement should be added as this blurb is too scripted. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied also you believe in First call Resolution. that keeps your customers coming for more delighting them with exceptional experiences. 	

	
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