Subject: Re: LSM Joining Case Test - Gurpreet Singh Process Trainer
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 9 Jul 2020 09:39:04 +0000

He cannot handle trainers’ profile. If he is happy to start at agent level, we can hire him. If he does well, he can grow depending on his performance

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 9 July 2020 at 3:00 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - Gurpreet Singh Process Trainer

Hi Ma'am,

His last salary was 22000/-
Expecting little hike
Can join immediately.

Please check the test and the attached CV.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 9 Jul, 2020, at 13:54, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Gurpreet Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110051) 9910465891
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Customer's concern- Whether the event tickets will get delivered to the hotel or not. As mentioned in "Blurb 4" the address on which the tickets has to be delivered could be the hotel or office. Also, it can be changed by visiting the "Viagogo account". However, if the customer has purchased the e-tickets, the same will be available to print immediately.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer service is basically meeting the needs of any customer by providing helpful, high quality service and assistance.

Good Customer service

When the customer's requirements are met,
he/she is satisfied with the resolution provided but not with the call quality.

----------

Information that we are giving to the customer should be precise. While sharing the same the associate should be polite and enthusiastic. Associate should follow the call etiquette. For example - While putting the call on hold, while releasing the hold, apologize whenever its required.

This is what makes a great customer service

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