Subject: Fwd: LSM Joining Case Test - Ashish Kumae
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 9 Jul 2020 02:34:35 -0700 (MST)

Hi Urvika, 

Please check. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Jul, 2020, at 14:41, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Ashish Kumae 
E-mail 	[email-masked] 
Phone Number 	(+91) 9756769913 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The Blurb 4 will be the correct resolution regarding the concern of the customer because customer needs the option to add a specific delivery address which he wants to add the hotel address. In this Blurb we are providing the way to add the address and also we are assisting the customer to arrange a person for sign the delivery so that the delivery will be on safe hand and he will get the tickets on time when he will reach the hotel. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is like providing the resolution to the customer regarding any concern but in great customer service we provide the a surety to the customer and plan the resolution as the customer will remember the quality of the service and will come forward to take another service in future. 	

	
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