Subject: Fwd: Tech Support Candidate - abhiney sharma
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 9 Jul 2020 00:10:46 -0700 (MST)

Hi urvika, 

Please check this test for Mumzworld. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Jun, 2020, at 18:28, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	abhiney sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 8588971795 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	New delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	MA 	NA 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check the web address in the address bar 
2.Make sure the Internet working properly. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is used for short range devices for sharing information whereas WiFi is used to provide high speed Internet access. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Customer service will be good if they just focus to solve the problem but for customer service to be great, they have to focus not only on the solution but also the reason that why the problem has raised from the begining so they can satisfy the customer without having any doubt 
What according to you makes you a good candidate for customer service or technical support job? 	I am a good learner and I make sure that I will do my best to provide excellent service to the the company after getting thorough knowledge about the work that I have given, if I get this opprtunity 
On a scale of 1 - 5 please rate your fluency in spoken English 	3