Subject: Fwd: LSM Joining Case Test - NITIN KUMAR Process Trainer
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 8 Jul 2020 07:00:12 -0700 (MST)

Hi Ma'am, 

His last salary was 44000/- 
Expecting Near about same 
Ready to Negotiate 

Please check his test and the attached CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Jul, 2020, at 19:09, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	NITIN KUMAR 
E-mail 	[email-masked] 
Phone Number 	(91) 7217808891 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Apologies for delay and giving Affirmative answer that she has reached the right desk and by the end of the call her/his concern would be resolved. 

walk through the client towards printing the E-Tickets and help client to get the print out, also take the address for the hotel and mail the Paper tickets to client as well for client satisfaction and security. 

client also need to be informed in case if he/she wants to keep it, in there mobile as E-Tickets are not mandatory to be on a black and white format. 

Also inform the client or send a link to download the E-Ticket so they always have it, in there mobile. 

Closing of the call , thanking the client for calling and asking for any other support they require. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good” takes what it's given and makes something of it. “Great” takes what it isn't given and makes something of it. 

in short great service implies client satisfaction as par and probably a FCR, 

Great means showing importance to client.that how important he/she is for the business. 

assisting in Friendly empathetic way to make him/her feel positive and change of mind where in all concerns are resolved proactively. 

Great means educating the client to an extent where her/ his doubts are also resolved , even the doubts which are not even though or asked yet by the client. 

Great means keeping the client in your control where client feels the king. 

Great means not taking care of client by providing proper knowledge about the product and still keeping it Short and simple. 	

	
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