Subject: Re: LSM Joining Case Test - Antony Prabhakar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 8 Jul 2020 13:54:20 +0000

Will speak with him

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 7 July 2020 at 4:59 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - Antony Prabhakar

Hi Ma'am,

This candidate is staying in Chennai but can travel in a week if required.
Current Salary is 55000/-
Expecting Same
Can join immediately.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 7 Jul, 2020, at 16:24, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Antony Prabhakar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (044) 6382539254
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    This blurb is definitely the most appropriate responce on account of the follwing factors:

A) customer -  centric approach: It places emphasis on the customers interest over the  process perspective.
B) Ownership and swift action -  it shows complete ownership of the issue and resolution for the customer.
c)  Process transparency  and education to the customer
d)  customized  solution to provide customer delight.

In addition, a sentence to express empathy for the customer's discomfort like:

I understand  your anxiety to receive the tickets in time. I will be happy  to arrange an alternative mechanism to make it possible for you today.

and also, appreciating the customer's interest to choose us and welcome  him on board
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   good customer service is service rendered out of obligation  with no personalized assistance.

You  are interested in the customer and you aim to depict the same.

you follow the regular protocol and do no  go the extra mile.

Great customer service  treats the customer like a king.

There is indiviual, customized approach.   You take genuine interest and not interest  to assist the customer  and  that is the differentiator.

You think out of the  box and go the extra mile

You have an empathetic approach always.

You can edit this submission<https://www.jotform.com/edit/4699284574427460907?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.