Subject: Re: LSM Joining Case Test - NITIN KUMAR
From: NITIN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jul 2020 09:39:30 -0400

LSM Joining Case
Test

Name

NITIN
KUMAR

E-mail

[email-masked]

Phone Number

(91) 7217808891

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Apologies
for delay and giving Affirmative answer that she has reached the right desk and
by the end of the call her/his concern would be resolved.

walk through the client towards printing the E-Tickets and help client to get
the print out, also take the address for the hotel and mail the Paper tickets to
client as well for client satisfaction and security.

client also need to be informed in case if he/she wants to keep it, in there
mobile as E-Tickets are not mandatory to be on a black and white format.

Also inform the client or send a link to download the E-Ticket so they always
have it, in there mobile.

Closing of the call , thanking the client for calling and asking for any other
support they require.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good” takes what it's given and makes something of it.
“Great” takes what it isn't given and makes something of it.

in short great service implies client satisfaction as par and probably a
FCR,

Great means showing importance to client.that how important he/she is for the
business.

assisting in Friendly empathetic way to make him/her feel positive and change of
mind where in all concerns are resolved proactively.

Great means educating the client to an extent where her/ his doubts are also
resolved , even the doubts which are not even though or asked yet by the
client.

Great means keeping the client in your control where client feels the king.

Great means not taking care of client by providing proper knowledge about the
product and still keeping it Short and simple.

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