Subject: Re: LSM Joining Case Test - Vinayak Sharma
From: Vinayak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jul 2020 06:52:11 -0400

| | LSM Joining Case Test

Name | Vinayak Sharma
E-mail | [email-masked]
Phone Number | (+91) 8130737727
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As customer is asking to deliver it at the hotel so this option is correct as it covers all information required from the customer side and also gives satisfaction at the customer end
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good and great customer service can make all the difference to the Bottom line as great customer service can turn into a sales engine for the business and also helps to increase revenue. Good service is meeting expectations and great is exceeding expectations. Good service will get the problem solved eventually but great will get it solved immediately.

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