Subject: Fwd: LSM Joining Case Test - Apoorv Sharma Process trainer
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 7 Jul 2020 23:24:34 -0700 (MST)

Hi Ma'am, 

This candidate is not working from January. 
His last salary was 30000/- 
Expecting between 35-40k 
Can join immediately. 
Please check the test and the attached CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jul, 2020, at 21:07, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Apoorv Sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 8963009007 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected blurb 4 because it has the assurance in it and also have all the required details to his questions. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In good customer service you will be meeting his/her expectations, but in great customer service you will be exceeding his/her expectations. 
In good customer service you will try to help the customer in a best way, but in great customer service you will resolve the customer's query the first time he contacts for any problem. 
In good customer service you will focus on resolving his/her query but in great customer service you'll focus on resolving his/her query along with focusing on the holistic experience. 
In a good customer service you'll help the customer very professionally but in a great customer service you'll give a personal touch to the customer's complaint to make him/her feel relaxed and build a great bond between customer care executive and the customer. 

	
	
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