Subject: Fwd: LSM Joining Case Test - Antony Prabhakar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 7 Jul 2020 04:29:51 -0700 (MST)

Hi Ma'am, 

This candidate is staying in Chennai but can travel in a week if required. 
Current Salary is 55000/- 
Expecting Same 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jul, 2020, at 16:24, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Antony Prabhakar 
E-mail 	[email-masked] 
Phone Number 	(044) 6382539254 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	This blurb is definitely the most appropriate responce on account of the follwing factors: 

A) customer - centric approach: It places emphasis on the customers interest over the process perspective. 
B) Ownership and swift action - it shows complete ownership of the issue and resolution for the customer. 
c) Process transparency and education to the customer 
d) customized solution to provide customer delight. 

In addition, a sentence to express empathy for the customer's discomfort like: 

I understand your anxiety to receive the tickets in time. I will be happy to arrange an alternative mechanism to make it possible for you today. 

and also, appreciating the customer's interest to choose us and welcome him on board 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	good customer service is service rendered out of obligation with no personalized assistance. 

You are interested in the customer and you aim to depict the same. 

you follow the regular protocol and do no go the extra mile. 

Great customer service treats the customer like a king. 

There is indiviual, customized approach. You take genuine interest and not interest to assist the customer and that is the differentiator. 

You think out of the box and go the extra mile 

You have an empathetic approach always. 

			

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