Subject: Re: LSM Joining Case Test - Ishan Aggarwal
From: Ishan Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jul 2020 09:51:02 -0400

| | LSM Joining Case Test

Name | Ishan Aggarwal
E-mail | [email-masked]
Phone Number | (91) 9910320075
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This blurb talks about specific requirements of customer's query. As he wanted the tickets to be sent to a hotel address of information has been shared about changing address. This blurb should  also include general timeline for the tickets to be delivered to customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just catering to needs of customers and great customer service would be when when customers are delighted with unsaid needs being taken care. Great customer service requires customization for each customer where in good customer service can be generic for all.

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