Subject: Re: LSM Joining Case Test - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jul 2020 09:25:33 -0400

| | LSM Joining Case Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (91) 8447204228
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | It provides the complete information. It provides the details of the tracking mechanism for customer regarding the delivery. It also informs the customer that we are communication the seller on his behalf.  It checks the address for the delivery. The email has a personal touch.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing the full details to the customer. Great customer service is going beyond the query-resolution threshold to add human value to the transactions done. Great customer service is achieved by strong desire to help and it is delivered as a team effort.

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