Subject: Tech Support Candidate - anurag tak
From: anurag tak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jul 2020 05:34:29 -0400

| | Tech Support Test

Name | anurag tak
E-mail | [email-masked]
Phone Number | (+91) 9958615668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Bureauveritas | Servicedesk engineer | 20-01-2020 | 30k
Previous Employer 2 | Wipro limited | Administrator | 01-08-2020 | 21k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First will check the internet connectivity.
Then
2. Is this the single website which is not working and from how long time.
3. Check in different browser like chrome, IE, Mozila. Etc.
4. If still the same issue persists then we can rest the IE. Generally it should get resolved.

What according to you is difference between Bluetooth and Wifi? | Bluetooth and wifi are working in radio frequency where bluetooth is use to connect short range devices, whereas wifi is using for high speed internet things.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer sevice:-  if a customer raised a request through conpany portal and you respond in within 24hours.
Grear cusotmer service:- if cusotmer raised request then it should need to actioned in few minutes.

Waiting line is too long in good customer care but for great customer care it aleys have pompt responce.
Good customer serviced refund money of unsatisfied customer but great customer service give refund and extra waiver so customer should not got anywhere else.

What according to you makes you a good candidate for customer service or technical support job? | I do have 4.7year of Experience and worked with 3 mnc companies in different regions of world. Along with in all of them i used to proving support to custoner where they were using cutting edge technologies. I do have experince in outlook, printer installtion, Office365, system issue, software installation etc.  Best advantage i do have which is I am always open to learn.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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