Subject: Fwd: Tech Support Candidate - Sahil Bhasin
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 4 Jul 2020 06:48:15 -0700 (MST)

Hi Ma'am, 

His Last salary was 35000/- 
Expecting 45000/- 
Can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Jul, 2020, at 15:16, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sahil Bhasin 
E-mail 	[email-masked] 
Phone Number 	(+91) 9999707287 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Faridabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Novel Office 	System Administrator 	27th June 2020 	34000 
Previous Employer 2 	ITC Limited 	Technical Support 	Aug 2018 	22500 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, I will check my internet connection whether I am connected with the Internet or not. If we are connected then I will try to browse some other website like www.google.com, If that is also working then I can try to open the NDTV website with some different browser. If I am able to open in a different browser then I can reset my first browser setting and check whether its working or not. 
What according to you is difference between Bluetooth and Wifi? 	Both are used to provide wireless communication but they are quite different. For example, WiFi has more bandwidth as compared to Bluetooth. Bluetooth is less secure then Wifi. Bluetooth is generally used for connecting two devices but Wifi is mainly used for connecting your device to Internet. Bluetooth is slower then Wifi. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me, good customer service is just that we are providing a solution to the customer but great customer service is that we are resolving their issue as well as root cause analysis so that they can take precautions to avoid repeated issues. 
What according to you makes you a good candidate for customer service or technical support job? 	According to me, I am a versatile, high-energy professional. My main motive is to resolve the issue with customer satisfaction and also educate them so that they can avoid a similar type of issue in future. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4