Subject: Tech Support Candidate - Teja Guggilam
From: Teja Guggilam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jul 2020 09:38:13 -0400

Tech Support
Test

Name

Teja
Guggilam

E-mail

[email-masked]

Phone Number

(+91) 9311971109

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurugram

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Saburi TLC

Sr Tech

June 5th 2020

31500

Previous
Employer 1

Yoga Sri Info Tech

Sr Tech

Dec 27th 2019

30000

Previous Employer 2

Valiant Group

Lead

Mar 31st
2016

23000

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connectivity,

Is there any error message,

Check browsing other website like www.google.com,

Check will ping

check is there any downtime with the website

What according to you is difference between Bluetooth
and Wifi?

Bluetooth is an interface to connect two devices
where as wifi is use to connect device with internet. Bluetooth limited
supported where as wifi supports large amount of users. Bluetooth required less
bandwidth where as wifi required high bandwidth

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer service is providing what the
customer is expecting from the agent like customer want to fix some problem with
the computer, agent provided the resolution what customer needed is good
customer service.

Great Customer service is beyond the customer expectation and satisfaction,
customer want to fix some problem with the computer, agent provided the
resolution what customer want and give his some tips like make sure he turn off
the computer every time of the work complete and asking customer is there any
other things he can help related to the computer or other devices.

What
according to you makes you a good candidate for customer service or technical
support job?

My skills make me a good candidate for Technical
support job and my customer oriented behavior make me a good candidate for
customer service job

On a scale of 1 - 5 please rate your
fluency in spoken English

4