Subject: Tech Support Candidate - Rahul Rahul
From: Rahul Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jul 2020 09:32:59 -0400

| | Tech Support Test

Name | Rahul Rahul
E-mail | [email-masked]
Phone Number | (91) 9971097400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dwarka mor metro station Uttam nagar new delhi -110059

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Normet India Private limited | IT Support Officer | 19/03/2020 | 48810
Previous Employer 1 | Quatrro Global Services Private Limited | Senior Solution Engineer | 29/04/2018 | 45000
Previous Employer 2 | IBM Daksh Private Limited | Senior Practitioner | 11/04/2014 | 25000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user I will try the basic steps such as close and re-open the browser to see the error message, if it still occurs i will try to open the website into another browser.

If the problem still persist i will try to open any other website to make sure the internet is working, if other website opens up fine i would call the local IT suppprt for further assistance.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is designed for short range data transfer it limits the number of devices to connect at a time where in wireless network is designed to connect one or more devices to connect with the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is to handle the customer issues and problem in a very professional way and give them the appropriate response to resolve them..

Good customer service contain below points.

1. Active listening.
2. Being curties on the call.
3. Paraphrasing the issue.
4. Empathetic on the call.
5. Responding to the customer on timily manner.

Where in great customer Service contain the below points.

1. Receive feedback from the customer and work on the leftover part.
2. Taking initiative to resolve customer qurrey.
3.  Providing survey to the customer to get the honest feedback from the customer about the service and work on the customer suggestion.
4.  Always greet and treat them in professional way.

What according to you makes you a good candidate for customer service or technical support job?

As far as the working experience is concerned, I have worked in similar role which makes me stronger candidate to fit on this role.

Apart from this I am highlighting few more points below.

1. Time management.
2. Professional.
3. Hard working.
4. Dedicated.
5. Good team player.
6. Give best under extreme work pressure.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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