Subject: Tech Support Candidate - VIKAS BADGOTI
From: VIKAS BADGOTI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jul 2020 01:34:07 -0400

| | Tech Support Test

Name | VIKAS BADGOTI
E-mail | [email-masked]
Phone Number | (+91) 8882541244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SOFOCLE TECHNOLOGIES | TRAINEE SOFTWARE ENGINEER | 6 | 21K
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly,I will check my internet connection wheather it is working in a proper manner or not.If yes, then secondly I will search the error code on Google and according to the provided steps,will go through and follow the given steps to fix issue.At last, I would open that particular website again and  complete the task.

What according to you is difference between Bluetooth and Wifi?

Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually used to connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
Wifi provides high information measure because the speed of web is an issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In Good customer service provides solution of the problem whereas under great customer service with respect to solution loyalty and trust is maintained!

What according to you makes you a good candidate for customer service or technical support job?

Because according to me,I am very much polite and humble while talking to others.i have certain impressive qualities such as:-
1)Takes initiative.
2) Social adaptability.
3) Ability to influence the group.
4) Co-operation.
5) Punctuality.
6) Determination.
7)Sense of responsibility.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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