Subject: Fwd: Tech Support Candidate - Suraj Paul
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 3 Jul 2020 04:29:13 -0700 (MST)

Hi Ma'am, 

Please check the test and the attached CV. 

His Current Salary is 27000/- 
Expecting- 32000/- 
Notice period- 15 days. 
He doesn't have a laptop but if we offer him the expected package then he will immediately buy a laptop. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Jul, 2020, at 16:28, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Suraj Paul 
E-mail 	[email-masked] 
Phone Number 	(091) 9497093802 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Ghaziabad dist.. Sahibabad PO. 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Sr. Technical Support executive 		28,000 
Previous Employer 1 	Netflix Technologies 	Network and System administrator 	31 SEP 2019 	22,000 
Previous Employer 2 	Expert Infra and Design Solutions 	Network operations engineer 	31 Dec 2018 	18,000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the name of the website. 
Try refreshing the page. 
Check any other website. 
Open in new tab 
Open in new window. 
Check the Internet connetion. 
Check the Ethernet cable or WiFi. 
Check the router status lights and connection 
Try pinging to DNS server and local router/switch. 

What according to you is difference between Bluetooth and Wifi? 	Both are totally different technologies. 
Bluetooth uses short range~10m microwaves. 
WiFi uses long range ~ 30 ft microwaves. 
Bluetooth has lower level of security 
WiFi has 3 WEP WEP2 PSK . password coded Network. 

Bluetooth is uni directional but WiFi is bi directional. 
WiFi can sustain very high speeds. Bluetooth is limited. 

Bluetooth is not possible for.broadcast. WiFi can be. 
Bluetooth is only 2 device connection. 
WiFi has multiple connection and also can be used to transfer data (wifi-direct) Along with internet. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	John had been frustrated with a issue. He calls CS. 

CSA Roy helps John with issues and solved it. 

CSA Rob greeted and was empathetic with the cx. 
and solved John issues and even gave him tips for future issue solving. 

Roy did good customer service. Rob did excellent customer service 
What according to you makes you a good candidate for customer service or technical support job? 	I've been with this Industry for 3yeats now, I'm a politel and wells spoken .I built a very rapport with the CX. And based on 25+ outstanding customer responses. I can assure you.i try my best to keep the customers happy and solved their issues in as ease as it can be. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5