Subject: Fwd: Tech Support Candidate - Manav Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 3 Jul 2020 04:25:29 -0700 (MST)

Hi Ma'am, 

Please check the test and the attached CV. 

His Current Salary is 26000/-, Expecting- 40000/- 
Notice Period- 15 days 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Jul, 2020, at 15:55, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Manav Mishra 
E-mail 	[email-masked] 
Phone Number 	(91) 8510883425 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Noida sector-120 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Birchstreet Sys. 	SME 	Current working 	26271 
Previous Employer 1 				
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Open a new tab and check to see if you can load another website like google.com or mozilla.org. 
If you can open another site, skip down to The problem only happens with certain websites. 
If you can't open another site, continue on to the next step. 
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with. 
If the site works in another browser, see The problem only happens in Firefox. 
If the site doesn't work in another browser, check out The problem happens in all web browsers. 
What according to you is difference between Bluetooth and Wifi? 	The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	the main difference between providing “good” customer service and delivering “great” customer service is that you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! 
What according to you makes you a good candidate for customer service or technical support job? 	Best troubleshooting 
Customer Satisfaction 
Good listener 
prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time. 
Communication and Interpersonal Skills. 
Analytical Skills. 
Dependability and a Strong Work Ethic. 
Maturity and a Professional Attitude. 
Adaptability and Flexibility 
Good Personality. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4