Subject: Tech Support Candidate - Manav Mishra
From: Manav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Jul 2020 06:25:09 -0400

| | Tech Support Test

Name | Manav Mishra
E-mail | [email-masked]
Phone Number | (91) 8510883425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector-120

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birchstreet Sys. | SME | Current working | 26271
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

What according to you is difference between Bluetooth and Wifi? | The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

What according to you makes you a good candidate for customer service or technical support job?

Best troubleshooting
Customer Satisfaction
Good listener
prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time.
Communication and Interpersonal Skills.
Analytical Skills.
Dependability and a Strong Work Ethic.
Maturity and a Professional Attitude.
Adaptability and Flexibility
Good Personality.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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