Subject: Tech Support Candidate - Ashutosh kumar pathak Ashutosh
From: Ashutosh kumar pathak Ashutosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Jul 2020 03:44:38 -0400

| | Tech Support Test

Name | Ashutosh kumar pathak Ashutosh
E-mail | [email-masked]
Phone Number | (91) 8757710312
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nirmaan vihar mandwali tarwati hospital

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Software engineer | Not sure | 15.500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open a new tab first and see if I can load another website like google.com.if it work then the problem will with be the www.ndtv.com.
Next I will try to access the website with another browser like ie- internet Explorer. Will also try to clear cookies and cache then reload.

What according to you is difference between Bluetooth and Wifi? | Through Bluetooth we can connect devices without cables and Bluetooth is used to transfer data in short range. Whereas wifi provides high speed access to internet and wifi has much larger bandwidth than Bluetooth
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means you keep the customer satisfied whereas great customer service means you keep the customer satisfied and loyal both.
What according to you makes you a good candidate for customer service or technical support job? | I am an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I also have good knowledge of technical troubleshooting and handling technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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