Subject: Re: Tech Support Candidate - Rohit Sharma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 1 Jul 2020 13:03:15 +0000

Bad English, reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 30 June 2020 at 2:37 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Rohit Sharma

Hi Ma'am,

This candidate is a B.com graduate but having other IT Certifications, Also holding overall experience in System Administration.

Current Salary- 30000/-
Expected Salary- 41000/-
Can join immediately.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 30 Jun, 2020, at 13:56, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9971983989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida, Sector-20
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pyramid IT Consulting   System Executive        Currently Working       24530
Previous Employer 1     SMK Infosolution        Desktop Support Engineer        26th May 2018   20000
Previous Employer 2     Atdrive Infotech        System Admin    20th july 2017  20000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There are few steps which  i can take.
1. I will check another website to cross-check the internet Connection.
2.If other sites are working, I will try to open the website on another browser.
3.We can also clear the history, Cache and cookies.
What according to you is difference between Bluetooth and Wifi? Both used for wireless communication.
Major difference is about Range. Bluetooth provide short range communication through wireless connectivity whereas  WiFi provides high speed access over internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service concentrates on resolving the query whereas a great customer service will concentrate on resolving the problem and at the same time observing the customer behavior and entertain him/her Accordingly.
What according to you makes you a good candidate for customer service or technical support job? My self dependency makes me a good candidate for technical support. Rather than asking small-small things to my senior, I prefer to do R$D and solves the issues.
On a scale of 1 - 5 please rate your fluency in spoken English  4