Subject: Fwd: Tech Support Candidate - Varsha Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 1 Jul 2020 02:44:54 -0700 (MST)

Hi Ma'am, 

Current Salary- 27000/- 
Expected Salary- Good hike 
Can join us immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Jul, 2020, at 15:06, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Varsha Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 9540814869 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	Sector-27 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teckinfo Solutions pvt ltd 	Software Support Engineer 	working 	26400 
Previous Employer 1 	welco Infotech pvt ltd 	Network Engineer 	6March 2020 	18200 
Previous Employer 2 	Demotic Technology 	Technical support Engineer 	7August2016 	15000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.check internet connection 
2.confirm url is correct 
3. check url on antivirus/firewall ..to confirm its not blocked 
What according to you is difference between Bluetooth and Wifi? 	Both are used for wireless communication.Bluetooth is used for short range device to communicate information and wifi is used for accessing internet. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is, provider has provided the service upto the level technically as have told to customer while starting the services. 
Great customer service will include the way of dealing the customer and taking care of their satisfaction also. 
What according to you makes you a good candidate for customer service or technical support job? 	I am good enough to talk customer and know how to handle the situation as i already worked. A person must have good knowledge of product also for which he/she is giving support. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4