Subject: Fwd: Tech Support Candidate - Shubham Tyagi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 30 Jun 2020 07:30:02 -0700 (MST)

Hi Ma'am, 

His last Salary was 23000/- 
Expected Salary- 10% hike, or As per Companies Norms. 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Jun, 2020, at 18:57, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shubham Tyagi 
E-mail 	[email-masked] 
Phone Number 	(91) 9084939795 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Ghaziabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Tech Mahindra 	Associate 	Dec 2019 	23 k 
Previous Employer 2 	Progressive Infotech 	System Engineer 	Mar 2017 	19 k 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If you are not able to open specific website (www.ndtv.com), then follow these steps- 

1. Make sure the internet works, check at the bottom right corner, does it show internet access or open your web browser. 

2. Restart your computer. 

3. Check if the website is down for everybody or just you 

4. At the bottom left corner, type "run" command in the search bar then type "cmd" command window will open then type ïpconfig_www.ndtv.com 
What according to you is difference between Bluetooth and Wifi? 	Wifi stands for Wireless Fidelity, It requires wireless router for connectivity while Bluetooth requires bluetooth adapter on all devices for connectivity. 

Wifi supports large amount of users while bluetooth supprts limited users. 

The range of the signal in Wifi is greater than the range of bluetooth. 

Wifi provides better security than bluetooth. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1. Good customer service is providing the solution of the problem but great customer service is giving them the satisfaction related to the product. 
2. In great customer service, a customer representative must give the feeling to his customer that he has the best product. 
3. You should be calm and must have patience. 
4. In great customer service, a customer must empathise for the customer problem and shows sympathy for it. 
What according to you makes you a good candidate for customer service or technical support job? 	You must have patience to understand the customer's problem. As a technical support executive, you must have good probing skills. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5