Subject: Fwd: Tech Support Candidate - Shreeyank Tyagi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 30 Jun 2020 02:47:39 -0700 (MST)

Hi Ma'am, 

This candidate is having only 10 months of experience in technical support rest is in non-technical customer support. 

Current Salary- 29000/- 
Expectation- Good Hike 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Jun, 2020, at 15:00, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shreeyank Tyagi 
E-mail 	[email-masked] 
Phone Number 	(989) 9126983 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Ghaziabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech mahindra 	Senior associate 	2 july 2020 	29k 
Previous Employer 1 	Exl services limited 	Senior analyst 	13 august 2019 	24k 
Previous Employer 2 	Wipro limited 	Technical support engineer 	12 july 2017 	18k 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If the website is not opening than first check the spelling that is properly correct and than check the domain name. 
1)Check the system update 
2)kindly update the system browsing. 
3)check for malware 
4)choose other tabs 
5)fix internet issue and report website problem 
6)check to see if crome is alredy open. 
7)open the page in another browser and restart the system once. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth allows for short range data transfer between devices.example-it is commonly check in headphones for mobile. 
WIfi-on the other hand wifi allows devices to connect to the internet. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	For a good customer service is to make sure that the customer is happy and satisfied with the service and product. 
And the main key roles for this are- 
1)product awarness 
2)attitude 
3)efficiency 
4)problem solving skills 
What according to you makes you a good candidate for customer service or technical support job? 	For the technical profile the candidate must have :- 
1)confident while speaking to the customer becouse if u are confident then the customer is also showing interest in your words. 
2)the candidate must have problem solving skills. 
3)the candidate must have a good knowledge of computers and basic troobleshooting steps. 
4)the candidate must know how to handle every type of customers like- 
*)Irrate customer 
*)talkative customer 
*)mistaken customer and happy customer. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4