Subject: Tech Support Candidate - Nidhi Raj Nidhi
From: Nidhi Raj Nidhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Jun 2020 03:50:08 -0400

| | Tech Support Test

Name | Nidhi Raj Nidhi
E-mail | [email-masked]
Phone Number | (201010) 9958707754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | |
Previous Employer 1 | Ienergizer | Relationship of clients | |
Previous Employer 2 | Na | Na | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Na

What according to you is difference between Bluetooth and Wifi?

Bluetooth helps in connecting hands-free so it's easy to take calls and listen musing no need to keep phone in hand 24*7 .
Wifi is a way by which these days very easy for us to use internet it's a way to provide easy and fast service for internet connection.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer are the customer who are simple straightforward point to point they want resolution according to there problem and tats it

But great customer are the customer who help us in solving problems by making us understand there problem asap and also after the solution they congratulate us.

What according to you makes you a good candidate for customer service or technical support job? | I think the way I will handle the query of customers as its my concern and provide them immediate action. These all can only happen once I will be a good listener and a good influencer with patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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