Subject: Tech Support Candidate - Anapurna Swati
From: Anapurna Swati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Jun 2020 09:54:27 -0400

| | Tech Support Test

Name | Anapurna Swati
E-mail | [email-masked]
Phone Number | (91) 8800194475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 19, Noida, UP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bureau Veritas | Trainee | 31st march 2020 | Rs20700
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Clear the the DNS cache
*Reset TCP/IP
*Check spyware has modified the host file.
*check Access for website on firewall
*Any problem with website through SSL
*

What according to you is difference between Bluetooth and Wifi? | Bluetooth connect short range device to share the information but WiFi provide webaccess for internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer Satisfaction and a healthy environment of customer relationship is great customer service.
Building Customer faith and trust for solution.

What according to you makes you a good candidate for customer service or technical support job?

I am capable of creating a healthy and good environment for providing customer satisfaction with early solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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