Subject: Tech Support Candidate - Jaya Vohra
From: Jaya Vohra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Jun 2020 10:18:20 -0400

| | Tech Support Test

Name | Jaya Vohra
E-mail | [email-masked]
Phone Number | (91) 9205116934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ericsson | 1st LA Consultant | 18 May 2020 | 20k
Previous Employer 2 | Ericsson | Executive | 12 Jan 2018 | 13k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: I will Check web address whether it is correct or not.
Step2: I will check internet connection working. If its not stable will learn how to fix it.
Step3: Once internet is fixed will delete cookies and history and restart the browser.
Step 4: IIf everything is fine still getting error then will contact to website owner.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect short-range devices for sharing data while Wifi provides high-speed internet access. Bluetooth works on certain range of 10 mtr while wifi can be accessed within the range of 100 mtr. Neverthmore, both works on radio signals and provide wireless connection to share data.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Showing the customer how important he or she is to you and the business by interacting with he or she in a friendlyh, elpful and positive way, is a great customer service. To full fill all requirement of customer and make them satisfied with your assistance is a good customer service.
What according to you makes you a good candidate for customer service or technical support job? | I worked as a technical consultant in my previous organization and I use to be very helpful and friendly with my clients or customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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