Subject: Fwd: Tech Support Candidate - Kunal Arora
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 29 Jun 2020 03:43:30 -0700 (MST)

Hi Ma'am, 

His last Salary was 32000/- 
Expecting Descent hike 
Notice Period- 5 days. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	Kunal Arora 
E-mail 	[email-masked] 
Phone Number 	(+91) 9990714738 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Ashok Vihar H.O 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Orange business services 	Customer service engineer 	30th june 	33,000 
Previous Employer 1 	Tata communications Ltd 	Associate network engineer 		15000 
Previous Employer 2 	Vodafone India ltd 	Transmission noc engineer 		8,000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Open a new tab and check to see if you can load another website like google.com or mozilla.org. 

*If you can open another site, skip down to The problem only happens with certain websites. 

*If you can't open another site, then go for the next step. 

2. Launch another browser, like Internet Explorer, and try to open the site you were having problems with. 

*If the site works in another browser, see the problem only happens in Firefox. 

* If the site doesn't work in another browser, check out the problem happens in all web browsers. 

3.The problem only happens with certain websites 
If you see any of these error messages, it might just be a problem with Firefox's cache: 

*The connection was interrupted 
*The connection was reset 
*The connection has timed out 
*Try clearing Firefox's cookies and cache 
What according to you is difference between Bluetooth and Wifi? 	
1.Bluetooth allows for short-range data transfer between devices. As an example, it is commonly employed in headsets for mobile phones, enabling hands-free phone use. Wi-Fi, on the other hand, allows devices to connect to the Internet. 

2.Bluetooth limits the number of devices that can connect at any one time, whereas Wi-Fi is open to more devices and more users. 

3.Bluetooth requires only an adapter on each connecting device, tends to be simpler to use and needs less power than Wi-Fi 

4.wifi is more expensive as compared to bluetooth. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service – Your customer emails from your website. You respond within 24 hours. 

Great Customer Service – You respond to that customer within minutes. 

Good Customer Service – You are on the phone with a customer and another customer call you ,You can tell your customer if they could wait for 5 minutes. 

Great Customer Service – You tell the person on the phone to hold for one moment and you will be right back with them. You greet the customer in front of you and quickly assess their needs. If you can help within 15 seconds, do it. If not, you can give estimated time to resolve the issue. (they already know you are on the phone) and will be right with them. 

Or You return to your call, apologize for putting them on hold, and finish helping the caller. 

What according to you makes you a good candidate for customer service or technical support job? 	To me, customer service means ensuring that the client or customer has the best experience possible. I’ve learned that by listening to the customer’s desires, concerns, and perspective, I’m able to figure out the best way to solve any issues that come up. I especially enjoy when I get to help a customer find a solution they didn’t even realize was possible—one that makes them happy and keeps them as a satisfied customer. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4