Subject: Fwd: Tech Support Candidate - Shivangi Thakur
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 29 Jun 2020 03:03:11 -0700 (MST)

Hi Ma'am, 

This girl is having gap in her career because of marriage. 
Her last salary was 32800 
Expectation- ready to negotiate 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	Shivangi Thakur 
E-mail 	[email-masked] 
Phone Number 	(+91) 8368463941 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Rohini 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCl technologies 	Senior Analyst 	3rd July 2015 	32800 
Previous Employer 1 	Convergys Pvt ltd 	Technical support executive 		23000 
Previous Employer 2 	Wipro 	Associate 		18000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	
If you get an error you will have to troubleshoot according to the error message. 
Following steps will be followed to solve the issue. 
1. Check the internet connectivity. 
2. If internet connection working fine, clear browser history and cache. 
3. Close the browser. 
4. Reopen the browser and try to open the website (www.ndtv.com) 

These steps will work fine.. 

What according to you is difference between Bluetooth and Wifi? 	Bluetooth: is used to transfer or share data from device to device or wireless communication. 

WiFi: is used to provide high speed internet connectivity wirelessly to multiple devices, like mobile, computer, laptop, printer, scanner, game stations etc. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	As such there is no difference in good and great customer service however good customer service is providing specified information or to solve their queries on time. And great customer service to deliver something beyond their imagination to provide something extra or a discount to make them a happy and satisfied customer. 
What according to you makes you a good candidate for customer service or technical support job? 	As I am.a computer graduate I can better understand technology and justify the technical support profile, also with my core five plus years of experience in technical support i have worked in renowned companies like HCl,WIPRO, CONVERGYS , where exclusively handled clients of US , UK , Australia etc in my previous projects . I have a established command on my communication skills which is the prior demand for any similar profile and roles. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5