Subject: Fwd: Tech Support Candidate - MIKHIL MAHAJAN
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 29 Jun 2020 06:06:30 +0000

No for tech, may be English

Sent from my iPhone

Begin forwarded message:

From: MIKHIL MAHAJAN <[email-masked]>
Date: 22 June 2020 at 20:26:27 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - MIKHIL MAHAJAN
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    MIKHIL MAHAJAN
E-mail  [email-masked]
Phone Number    (091) 7011037664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        GENPACT Process Associate       5/06/2020       21000
Previous Employer 1     Teleperformance Technical Support Executive     01/08/2017      22500
Previous Employer 2     HGS     Technical Support Executive     14/12/2016      10500
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check after changing the browser and clearing the history . The website link needs to be changed to https://www.ndtv.com .
Check the internet connectivity in the system.
If required Restart the computer system and then check .
What according to you is difference between Bluetooth and Wifi? Bluetooth is used to establish a connection between two or more devices at a time in order to transfer Files(Audio ,Video or Photos) between them ,whereas WiFi is used for wireless Internet Connectivity between the system and the WiFi router.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer service is the below average service provided to the Customer inorder to resolve his/her Query ,but, Great Customer service is the service provided to the Customer which resolves his/her Query to maximum level of Satisfaction.
What according to you makes you a good candidate for customer service or technical support job? I am a good and patient listener also I always try to resolve customer issues with best of my ability.
On a scale of 1 - 5 please rate your fluency in spoken English  5