Subject: Fwd: Tech Support Candidate - SUVRAT KARN
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 29 Jun 2020 06:05:31 +0000

No for tech, may be English

Sent from my iPhone

Begin forwarded message:

From: SUVRAT KARN <[email-masked]>
Date: 22 June 2020 at 20:27:30 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - SUVRAT KARN
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    SUVRAT KARN
E-mail  [email-masked]
Phone Number    (91) 9654806453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok Nagar
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NLB Services    CSE     30/06/2020
Previous Employer 1     Kochar Infotech Pvt Ltd Sr CSE  05/02/2020
Previous Employer 2     Vertex Customer Management India Pvt. Ltd.      Business asscociate     17/05/2017
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Firstly, I will check my internet connection.
2. Secondly, If Internet will be working perfectly then I will try to clear the cookies and I will check for the blocked pop-ups.
3. Still if there will be same issue then I will try to open the website with different browser.
What according to you is difference between Bluetooth and Wifi? Both Bluetooth and Wifi are used for providing wireless communication between two or more devices.
Some major difference between these two are:
1. Bluetooth connectivity is limited only between two devices whereas through wifi many devices can be connected.
2. Wifi connection requires internet connectivity whereas bluetooth can be connected without internet.
3. Bluetooth is used to share information between two devices whereas wifi is used to provide internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service means to provide all the correct information to the customer according to his query. But the great customer service means to make customer extremely satisfied with the resolution by resolving there query in a way that customer feels to stay connected to us. Its possible only if we understands customer query and make him feel like we are doing our best to resolve his issue. For this we need to do our best for the customer being in companies policy and we need to tale initiative to provide extra relevent information to the customer.
What according to you makes you a good candidate for customer service or technical support job? To be a good candidate for customer service or technical support executive, I think presence of mind and convincing power will play a major role. Making customer feel that he is talking to a person who will resolve his issue is very important and it is only possible when executive understands what should be done at which step. For example: I need to understand that when customer needs sympathy statement, when to deliver cheesy lines, when to pitch the resolution, etc.
On a scale of 1 - 5 please rate your fluency in spoken English  4