Subject: Fwd: Tech Support Candidate - ANURAG KATIYAR
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 25 Jun 2020 05:21:28 -0700 (MST)

Hi Ma'am, 

Please check the test and the attached CV. 
His last salary was 23k can join us immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	ANURAG KATIYAR 
E-mail 	[email-masked] 
Phone Number 	(+91) 8595240252 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	noida sector-66 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Quatrro Pvt Ltd. 	Customer Sales Representative 	07/06/2019 	23K 
Previous Employer 1 				
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- I will Open a new tab and check to see if I can load another website like google.com. 

2- Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site with I was having problem. 

3- I will check my internet connection and the error code. 

4- I will clear all Temp, Cache, Cookies. 

5- I will check my Network Proxy Setting. 

6- Also i will check wether is the site is getting restricted because of https: 
What according to you is difference between Bluetooth and Wifi? 	1- The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet 

2-Bluetooth is a wireless technology standard that is used to exchange data over short distances, usually between personal mobile devices. Where as Wi-Fi has some similar applications to Bluetooth, such as setting up a network or printing and transferring files. It is also a wireless standard, but rather than being designed to communicate between devices, it serves to wirelessly connect devices to the internet or Ethernet networks such as a corporate local area network (LAN). 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction 
What according to you makes you a good candidate for customer service or technical support job? 	1-For me the Customer service representatives are the first point of contact for customers, acting as the face of the company and driving loyalty, retention and acquisition and I found myself well in such scenarios. 

2- I have already worked with Customer Support/ 
Technical Support so for me its like put yourself in someone's shoes to understand the Customers problem and solve it accordingly. 

On a scale of 1 - 5 please rate your fluency in spoken English 	5