Subject: Fwd: Tech Support Candidate - Gaurav Chauhan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 25 Jun 2020 05:13:26 -0700 (MST)

Hi Ma'am, 

Please check this test and the attached CV. 
His last job was in Africa, So his salary was 75000/- 
He is sitting Idol since February I discussed our maximum slabs between 40-45k, depending upon interview. 
He is ready to negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	Gaurav Chauhan 
E-mail 	[email-masked] 
Phone Number 	(91) 8375930657 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Metssa Group 	Manager IT 	20-Feb-20 	80,000 INR 
Previous Employer 1 	LeewayHertz Technologies 	Associate Manager IT 	05-Feb-18 	49,000 INR 
Previous Employer 2 	Metafrique Trading 	Assistant Manager 	10-Nov-16 	35,000 INR 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If any website is not browsing, so 1st I will clear my browser cache, then will check the internet connection in the system like- Network is working or not then i will try to browse any other URL to know the problem is with www.ndtv.com or our internet connection etc. 
If other URL's also are not working then we can contact to our IT Administrator to check the internet connection. 
In Mac OS (Apple) we have to verify the date and time, if the time and date is not correct so can't browse anything on MAC. 
What according to you is difference between Bluetooth and Wifi? 	Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet. 

Wifi provides high information measure because the speed of web is a vital issue. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	For customer satisfaction is the main focus for all businesses..so as compared to the great service is the fully satisfied feedback by the customer, and good feedback is the average rating of service.. 
What according to you makes you a good candidate for customer service or technical support job? 	I have to understand the role and responsibilities to deliver the task with satisfied solution. 
I have quality as Team players, self-motivated, Confident, Hard and Smart worker. 
On a scale of 1 - 5 please rate your fluency in spoken English 	3