Subject: Tech Support Candidate - ANURAG KATIYAR
From: ANURAG KATIYAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Jun 2020 06:10:14 -0400

| | Tech Support Test

Name | ANURAG KATIYAR
E-mail | [email-masked]
Phone Number | (+91) 8595240252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida sector-66

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quatrro Pvt Ltd. | Customer Sales Representative | 07/06/2019 | 23K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will Open a new tab and check to see if I can load another website like google.com.

2- Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site with I was having problem.

3- I will check my internet connection and the error code.

4- I will clear all Temp, Cache, Cookies.

5- I will check my Network Proxy Setting.

6- Also i will check wether is the site is getting restricted because of https:

What according to you is difference between Bluetooth and Wifi?

1- The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet

2-Bluetooth is a wireless technology standard that is used to exchange data over short distances, usually between personal mobile devices. Where as Wi-Fi has some similar applications to Bluetooth, such as setting up a network or printing and transferring files. It is also a wireless standard, but rather than being designed to communicate between devices, it serves to wirelessly connect devices to the internet or Ethernet networks such as a corporate local area network (LAN).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are  not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction

What according to you makes you a good candidate for customer service or technical support job?

1-For me the Customer service representatives are the first point of contact for customers, acting as the face of the company and driving loyalty, retention and acquisition and I found myself well in such scenarios.

2- I have already worked with Customer Support/
Technical Support so for me its like put yourself in someone's shoes to understand the Customers problem and solve it accordingly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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