Subject: Tech Support Candidate - Dasari tejesh Babu
From: Dasari tejesh Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Jun 2020 04:46:33 -0400

| | Tech Support Test

Name | Dasari tejesh Babu
E-mail | [email-masked]
Phone Number | (91) 8595598099
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Arjangarh metrobstation, New delhi.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NLB services, Noida | CCE | May 31 | 29400
Previous Employer 1 | Teleperformance | CCE | feb 8 | 28000
Previous Employer 2 | Vaco binary & just dial pvt ltd | CCE | dec 2018 | 20000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I prefer the below mentioned steps to troubleshoot as a computer user.

1. Check internet connection.
2. Clear cookies and cache.
3. Hard refresh the browser.
4. Try using alternate browser options if any.
5. Checking the browser if the version is updated and suitable or not.
6. Disconnect the internet connection and connect again.
7. Try using desktop view.
8. Clearing history including passwords and login credentials.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a way of transmission of data from a fixed data source to transfer files, play music and sharing data from one device to another.

Wifi is wireless internet connection which allows your device to connect to the internet wherein you can browse, connect and use internet services provided by the network service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is giving the resolution to the customers which make them happy.

Great customer service includes reliability, empathy, sympathy, assurance and full fledged satisfaction to the customers which make the business better by motivation of the customers to opt for cross selling or up selling of the business products.

What according to you makes you a good candidate for customer service or technical support job? | I have great customer service skills post working around 4 years in customer service. I can easily handle customers who are not happy by giving assurance, excellent probing and situation handling capacity. I can assure that the customers will end the chat/call with happiness and perfect resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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