Subject: Tech Support Candidate - vipin yadav
From: vipin yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Jun 2020 03:31:17 -0400

| | Tech Support Test

Name | vipin yadav
E-mail | [email-masked]
Phone Number | (243202) 8077809450
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart my device
2-Make sure the internet connection works
3-Check if the website is down for me of everyone
4-Open a new tab and check to see if you can load another website like google or mozilla

What according to you is difference between Bluetooth and Wifi?

Bluetooth-
1-Bluetooth is an open wireless technology standard for transmitting fixed and mobile electronic device data over short distances.

2-Bluetooth communicates with a variety of electronic devices and creates personal networks operating within the unlicensed 2.4 GHz band.

3-Operating range is based on device class.

Wifi-
1-Wifi is a wireless networking technology that allows devices such as computers (laptops and desktops), mobile devices (smart phones ), and other equipment (printers and video cameras) to interface with the Internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the main difference between good customer service and great customer service is that, in the former, you are probably only barely keeping your customers satisfied while in the latter, you are not only keeping them satisfied ,you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | This position calls for people that display this trait like most people. The ideal candidate prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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